Ole Sereni

Location and facilities

Location was convenient for an overnight stay before heading to the Mara. Communication from the hotel in the lead-up to our arrival was very good. Everyone from reception to restaurant has been exceptionally friendly. Breakfast buffet was good. The view from our room across to Nairobi National Park was lovely - barring the new and rather noisy expressway - and yielded an unexpected lion sighting which was a bonus. The Emara hotel alongside has a nice rim flow pool (its facilities are open to residents of Ole Sereni) and bar, but was a bit crowded and noisy (blaring music), being a Saturday evening. Ole Sereni in contrast was idiotic, and dinner was very good. Wine prices are pure daylight robbery and corkage (of a fine SA wine we had with us) was offered at 5,000 shilling, which we declined. Stuck to Tusker beer!

I've stayed at Ole Sereni twice before, On the first of my visits I requested a Park view, They gave it to me Complimentary, On my second occasion, I had to pay a small supplement, Which wasn't a problem! On my arrival yesterday, 22/11/2023, I had just booked a room with no request, I didn't check in until 2.00pm, and as I was leaving at 6.00am for my flight home, I didn't think it was worth, paying for a park view! I did however asked the lady who checked me in, and she just seem to abruptly say, No there all full?? The fact that I couldn't have a breakfast before leaving, it could have been compensated by a park view room! When I enquired, about just getting some toast, or something light delivered to my room before leaving for the Airport, She said, they would have to charge a small fee for delivering to my room? But I could collect it from the Dinning room! I did do this, but instead of letting me just sit at a table and eat, I had to take it to my room I think this was possibly a bit dangerous taking a coffee and toast up to the room, What if a customer had got seriously burnt from spillage of the beverage, or spillage on the floor whereby someone could have slipped and had a bad accident! I just thought this was not appropriate

Comfortable, clean rooms. Lovely view of the national park from the back of the building - front faces onto a busy road but is well sound-proofed. Pleasant buffet breakfast, friendly staff although a bit slow in responding to requests. Enjoyed the heated outdoor pool and the gym.

The room is clean. The breakfast was decent. The staff is friendly. The bar is nice. The location is great as it's close to the airport and near the national park.